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Your Rights
Towers & Sanders Ltd, is a UK based company and complies with UK
consumer law including the Distance Selling Regulations. This
means that shopping with Towers & Sanders is safe. You won't get
ripped off, you’ll get your parts and we’ll sort out any
problems you have. Our Terms and Conditions do not affect your
statutory rights.
Distance Selling Regulations give you the right to cancel an
order and return any goods that may already have been
dispatched, (see Returns for Refund) up to 7 days from receipt.
Our returns policy allows 28 days.
Returns
For information on Returns, call us on 0845 257 5991.
Towers & Sanders Ltd conforms to the Distance Selling Regulations, which
are designed to protect you when buying items by Mail Order. We
offer a flexible returns policy and are happy to accept items
back for a refund or exchange if they don’t fit, you’ve ordered
the wrong things, the items are damaged or faulty upon receipt
or you simply don’t like what you’ve ordered. You will be
responsible for the returning the product and it is kept in it's
original new condition. You must pay for the cost of returning
the product to us.
Pricing
Prices include VAT (Value Added Tax)* at the standard UK rate of
15%. VAT does not apply to orders that are to be shipped
outside the E.U. or to Tax Free areas such as the Channel
Islands. These areas will be priced and billed with VAT
deducted.
While we do our best to ensure prices are up to date and
correct, errors may occur and in this case you will be contacted
before your order is shipped.
Payment
Towers & Sanders Ltd accept most major credit cards for online
orders. You will be asked to enter your card details and the
name and the address of the cardholder when you place the order.
These details will be checked and we may hold an order until we
receive the correct details. You will be contacted if we find
the card or address details to be incorrect. We only bill your
card when your order is ready to be dispatched.
For offline orders Towers & Sanders Ltd accepts (£) Sterling Postal
Orders, Personal Cheques, (£) Sterling Bank Drafts and (£)
Sterling Bank Transfers. We recommend that you do not send cash
through the post. Due to varying Exchange Rates all payments
made to Towers & Sanders Ltd (2008) Ltd must be in UK Pounds (£)
Sterling.
Credit Card Security
We take online security extremely seriously and have taken
several steps to ensure that your payment information is
processed confidentially and accurately.
Towers & Sanders Ltd offer the use of secure servers where
information is protected by Secure Sockets Layer (SSL), the
industry standard encryption technology. SSL works with Netscape
Navigator, Microsoft Internet Explorer, AOL and other browsers.
This encryption makes it virtually impossible for unauthorised
parties to read any information that you send us.
When your order is processed your encrypted credit card number
is removed from the web server.
This means that there is no way that someone can obtain your
credit card number from Towers & Sanders Ltd so you can order with
confidence!
ADDITIONALLY, WE DO NOT AND WILL NOT SHIP TO ADDRESS'S OTHER
THAN THAT TO WHICH THE CREDIT CARD IS REGISTERED. THIS ALLOWS
OUR CUSTOMERS AND OURSELVES TO MAINTAIN A HIGH LEVEL OF PAYMENT
SECURITY.
Privacy Policy
Towers & Sanders Ltd are committed to protecting your privacy. When
you make an online order, we need to know your name, e-mail
address, credit card billing address, delivery address, credit
or debit card number and associated details. This allows us to
process and fulfil your orders and to notify you about your
order status. We will also require a landline telephone number
in case we need to contact you and for international orders this
number may be given to our couriers in order to help with the
delivery of your goods. You have trusted us by giving us these
details and Towers & Sanders Ltd promise not to use these details for
any other reason other than processing your order or informing
you about the products and services of Towers & Sanders Ltd. We will not
pass any of your details on to third parties for profit or
otherwise.
Cookies
Cookies are tiny text files, which are stored on your computer
and the Towers & Sanders Ltd website uses these files to remember what
currency you want to view the site in, what items are in your
basket and various other things which are all in place to make
the site easier to use. All shopping websites use cookies and
without them the site would not work.
Accuracy of information
We put a lot of time and effort into describing and
photographing the products we sell using manufacturer's
websites, catalogues, our own photography studio and often our
own descriptions of the products. Although we aim that every
picture and description is 100% accurate, mistakes do occur so
let us know if you see or read something that isn’t correct. If
you have purchased something based on a picture or description
on the website which turns out to be incorrect we will be happy
to replace or refund the product (unused).
Changes
If we decide to change our Terms and Conditions, we will post
those changes on this page so that you are always aware of what
information we collect, how we use it and under what
circumstances we disclose it.
Site Usage
Towers & Sanders Ltd disclaims damages of any kind, compensatory,
direct, indirect or consequential damages, loss of data, income
or profit, loss of or damage to property and claims of third
parties implied or otherwise relating to use of this site.
Copyright ©
All pictures, material, code, intellectual property and
descriptions are the property of Towers & Sanders Ltd (2008) Ltd. It may
not be copied or used without the express permission of these
parties
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CUSTOMER VIEWS.
"Hi, I don't normally contact internet
company's to say thanks, but I was really impressed with
the Extension Ladder, price and speedy delivery of my
order support. Many thanks" - Andrew
"I want to pass on my thanks to everyone
at Lewis Ladders. From the moment I contacted your
Company, I was totally impressed by the level of
professionalism, It is quite rare nowadays to
receive such a high standard of service and I would like
to take this opportunity to congratulate you and pass on
my sincere thanks to all concerned."
10.2m TRIPLE EXTENSION, GBX340.
IT'S TRUE. SAME TYPE LADDERS AS SCREWFIX AND LOADS CHEAPER.
Natasha.
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